Refunds & Returns

For items purchased directly from Refunds are not available with the exception of manufacturing defects.  Returns with refund or replacement for manufacturing defects are handled on a case-by-case basis and must be requested within 14 days of purchase by sending an email with order number, item and description of defect. Photos or videos may be requested.  If a return authorization is issued, we will replace the item or refund the purchase price at our discretion. For Dart Zone® or other Prime Time Toys manufactured items purchased either in-store or online from other retailers:  Please follow the retailer return policy for new/unopened items.  If an item is found to contain a manufacturing defect within 14 days of purchase, please contact us at for a review and evaluation of the defect.  We may replace a defective part or component or offer a full replacement unit of equal value at our discretion.  Refunds for products purchased from other retail stores are not available.